Privacy Policy
Effective Date: February 9, 2026
This Privacy Policy describes how DocuBench LLC ("DocuBench," "we," "us," or "our") collects, uses, stores, and discloses information when you use the DocuBench software, applications, and services (collectively, the "Service").
This Privacy Policy should be read together with our Terms of Service.
1. Scope and Intended Audience
The Service is intended for users located in the United States.
Access to the Service from other jurisdictions may occur incidentally. Such access does not constitute targeting, marketing, or an offer of services in those jurisdictions.
2. Information We Collect
2.1 Information You Provide Directly
Depending on how you use the Service, we may collect:
- Account information (such as email address, username, and authentication credentials);
- User Content, including text, documents, URLs, chat history, and other materials you choose to submit or process through the Service;
- Billing information for paid subscriptions (processed by our payment processor; we do not store full payment card details).
2.2 Information Collected Automatically
When you use the Service, we may automatically collect limited technical information, such as:
- Device and application information (operating system, app version);
- Log and diagnostic data (timestamps, error reports);
- IP address and general location information (e.g., country or region).
We do not collect precise geolocation data.
3. How We Use Information
We use information collected through the Service to:
- Provide, operate, and maintain the Service;
- Enable synchronization of User Content across devices associated with your account;
- Process transactions and manage subscriptions;
- Improve reliability, security, and performance of the Service;
- Communicate with you regarding updates, security notices, and support.
We do not use User Content to train, fine-tune, or improve machine learning or language models.
4. User Content and AI Processing
User Content is processed solely at your direction. You control what content is submitted to the Service and how it is used.
The Service may transmit User Content to third-party infrastructure and language model providers to perform processing tasks as part of providing the Service.
DocuBench does not review User Content for accuracy, legality, or compliance with third-party terms and does not actively monitor User Content.
5. Data Retention
DocuBench retains personal information and User Content only for as long as reasonably necessary to provide the Service, including:
- Maintaining user accounts;
- Enabling synchronization across devices;
- Complying with legal obligations;
- Resolving disputes and enforcing agreements.
Retention periods may vary based on the type of data, user settings, and operational requirements. User Content may be deleted, anonymized, or aggregated when no longer needed.
DocuBench does not guarantee indefinite retention of any information.
6. Sharing and Disclosure of Information
We may share information in the following circumstances:
- With third-party service providers and subprocessors that support operation of the Service (such as cloud infrastructure, language model providers, and payment processors);
- To comply with applicable laws, legal processes, or governmental requests;
- To protect the rights, property, or safety of DocuBench, users, or others;
- In connection with a merger, acquisition, financing, or sale of assets.
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act.
7. Security
DocuBench implements reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration.
However, no system is completely secure, and we cannot guarantee absolute security of information.
8. Children’s Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
9. International Data Transfers
Information collected through the Service may be processed and stored in the United States and other countries where our service providers operate.
By using the Service, you acknowledge that information may be transferred to jurisdictions that may not provide the same level of data protection as your home country.
10. Your Choices
You may:
- Update or correct account information through the Service;
- Stop using the Service at any time;
- Request deletion of your account, subject to retention requirements described in this Privacy Policy.
We may retain certain information as required by law or for legitimate business purposes.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date. Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
DocuBench LLC
Email: contact@docubench.ai