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DocuBench

Terms of Service

Effective Date: February 9, 2026

These Terms of Service ("Terms") govern your access to and use of the DocuBench software, applications, and services (collectively, the "Service") provided by DocuBench LLC ("DocuBench," "we," "us," or "our"). By installing, accessing, or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Service.

1. The Service

DocuBench provides software tools that allow users to collect, submit, analyze, and process user‑provided content using language models and related technologies. The Service may include desktop applications, local agents, cloud‑hosted components, and related features.

You acknowledge that the Service operates as a user‑directed tool: you decide what content to submit, where content is collected from, and how the Service is used.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service.

The Service is currently intended for use by individuals and entities located in the United States. You may access and use free features of the Service from other jurisdictions where permitted by law; however, certain features, including paid subscriptions, may be restricted based on your location, billing address, or payment method.

DocuBench reserves the right to limit, refuse, or revoke access to paid features for users outside the United States, including by restricting payment methods to U.S.-issued cards.

By using the Service, you represent and warrant that your access and use complies with applicable export control, sanctions, and trade laws.

3. User Responsibility for Content

3.1 User‑Provided Content

You are solely responsible for any text, data, documents, URLs, credentials, communications, personal data, or other materials ("User Content") that you submit to or process through the Service.

You represent and warrant that:

  • You have lawful access to the User Content;
  • You have the right to use, process, and submit the User Content;
  • You have obtained any required consents or authorizations for personal data included in the User Content;
  • Your use of the Service with such User Content complies with applicable laws and third‑party terms, including the terms of any websites or services from which the content originates.

DocuBench does not claim ownership of User Content.

3.2 Third‑Party Websites and Services

If you configure the Service to access, retrieve, or process content from third‑party websites or services, you do so at your own discretion and risk.

You are solely responsible for ensuring that your use of such third‑party content complies with the applicable terms of service, acceptable use policies, and legal requirements of those third‑party websites or services.

DocuBench does not authorize, endorse, or guarantee that any particular use of third‑party content is permitted.

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation, including data protection and privacy laws;
  • Submit or process User Content in violation of confidentiality, contractual, fiduciary, or statutory obligations;
  • Submit or process protected health information or other regulated data subject to healthcare, financial, or similar sector‑specific regulations (including HIPAA), except pursuant to a separate written agreement with DocuBench;
  • Infringe or misappropriate intellectual property, privacy, or other rights;
  • Circumvent or violate third‑party access controls, safeguards, or usage restrictions;
  • Engage in abusive, fraudulent, deceptive, or harmful conduct;
  • Submit malware, exploits, or content designed to disrupt systems or networks;
  • Attempt to reverse engineer, interfere with, or disrupt the Service or its infrastructure.

DocuBench does not actively monitor or validate the nature of User Content and does not guarantee prevention of prohibited submissions. You acknowledge that technical or operational limitations may prevent DocuBench from detecting or blocking certain uses of the Service.

DocuBench may suspend or terminate access to the Service for violations of this section.

5. AI and Model‑Based Processing

5.0 Sensitive and Regulated Data Disclaimer

The Service is not designed for the processing of protected health information ("PHI") or other data subject to sector‑specific regulatory regimes such as HIPAA, GLBA, or similar laws (collectively, "Regulated Data").

You agree not to submit Regulated Data to the Service. DocuBench does not represent or warrant that the Service complies with requirements applicable to Regulated Data and does not undertake obligations associated with such regulations.

You acknowledge that DocuBench does not have the ability to fully prevent the submission of Regulated Data and disclaims responsibility for such submissions.

5.1 Use of Third‑Party Providers

The Service may utilize third‑party infrastructure, cloud platforms, and language model providers (collectively, "Providers") to perform processing tasks.

DocuBench is the contracting party with these Providers and remains responsible for operating the Service in accordance with these Terms.

5.2 No Model Training on User Content

Unless explicitly stated otherwise in writing, DocuBench does not use User Content to train, fine‑tune, or improve machine learning or language models.

5.3 Output Disclaimer

Outputs generated by language models are probabilistic and may be inaccurate, incomplete, or misleading. You are solely responsible for evaluating and validating any outputs before relying on them.

The Service is not intended to provide legal, medical, financial, or professional advice.

6. Fees and Subscriptions

Certain features of the Service may require payment. Pricing, billing terms, and subscription details will be provided at the time of purchase.

All fees are non‑refundable except as required by law or expressly stated otherwise.

7. Intellectual Property

The Service, including its software, interfaces, and documentation, is owned by DocuBench and is protected by intellectual property laws.

Subject to these Terms, DocuBench grants you a limited, non‑exclusive, non‑transferable, revocable license to use the Service for its intended purposes.

8. Privacy and Data Retention

Our collection, use, storage, and retention of personal data and User Content is described in our Privacy Policy, which is incorporated by reference into these Terms.

DocuBench retains User Content only for as long as reasonably necessary to provide the Service, including enabling synchronization across devices, maintaining user accounts, complying with legal obligations, and enforcing these Terms. Retention periods may vary depending on the type of data, user settings, and operational requirements.

DocuBench does not guarantee indefinite retention of User Content and may delete or anonymize data in accordance with its Privacy Policy.

9. Termination

You may stop using the Service at any time.

DocuBench may suspend or terminate your access to the Service at any time if you violate these Terms or if continued operation becomes impractical or unlawful.

Upon termination, your license to use the Service ends.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

DOCUBENCH IMPLEMENTS REASONABLE ADMINISTRATIVE, TECHNICAL, AND ORGANIZATIONAL MEASURES DESIGNED TO PROTECT THE SERVICE AND USER CONTENT. HOWEVER, NO SOFTWARE SERVICE CAN BE GUARANTEED TO BE COMPLETELY UNINTERRUPTED, ERROR-FREE, OR ABSOLUTELY SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCUBENCH SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

DOCUBENCH'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO DOCUBENCH IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

12. Indemnification

You agree to indemnify, defend, and hold harmless DocuBench, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your submission or processing of User Content, including personal data or Regulated Data;
  • Your violation of applicable laws, regulations, or third-party rights;
  • Your use or misuse of the Service.

13. Changes to the Terms

DocuBench may modify these Terms from time to time. Updated Terms will be posted with a revised effective date. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

14.1 Mandatory Arbitration and Class Action Waiver

YOU AND DOCUBENCH AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND NOT IN A COURT OF LAW.

YOU AND DOCUBENCH WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY.

The arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in California, unless otherwise agreed by the parties.

Severability: If any portion of this arbitration agreement or class action waiver is found to be unenforceable, the unenforceable portion shall be severed, and the remainder shall remain in full force and effect.

Small Claims Exception: Either party may bring an individual claim in small claims court if the claim qualifies and remains in that court.

Opt-Out Right: You may opt out of this arbitration agreement by providing written notice to DocuBench within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, email address, and a clear statement that you wish to opt out of arbitration.

14.2 Waiver of Jury Trial

YOU AND DOCUBENCH HEREBY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

15. Force Majeure

DocuBench shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, failures of cloud providers, or interruptions of internet or communications services.

16. Contact Information

For questions about these Terms, contact:

DocuBench LLC

Email: contact@docubench.ai